Refunds & cancellation
How cancelling and refunds work for paid services from De Auditor Group Ltd. The core safety features of Audit Am Guard — SOS, state alerts, verified responders and a circle of 3 emergency contacts — are free and need no payment.
1. DA Premium and DA Premium Family (in the apps)
- Premium is sold through Google Play or the Apple App Store, which take the payment. We never see your card.
- Cancel any time: Android — Play Store → profile → Payments & subscriptions → Subscriptions → Audit Am or Audit Am Guard (whichever app you subscribed in) → Cancel. iPhone — Settings → your name → Subscriptions → the same app → Cancel. Cancel at least 24 hours before renewal to avoid the next charge.
- After cancelling, Premium stays on until the end of the month you paid for. We don't charge cancellation fees.
- Refunds are decided by Google or Apple under their policies. Request one at play.google.com (Order history) or reportaproblem.apple.com. If you were charged by mistake or Premium didn't work, contact us and we'll support your request.
2. Organisation plans (estates, companies, schools, agencies)
- Plans are paid in advance for 1, 3, 6 or 12 months by card, bank transfer or USSD through our payment provider, or by bank transfer against our invoice.
- Free trial or pilot: nothing is charged; it ends automatically unless you pay.
- Cancelling: email us or write from your portal's registered admin email. Your plan runs until the paid-until date and is not renewed. There is no automatic renewal of organisation plans.
- Refunds within 7 days: if you cancel within 7 days of your first payment and your members haven't started using the service, we refund in full.
- After 7 days: paid periods are not refundable, except where the law requires, or if we end the service without cause or can't provide it for more than 7 days in a row — then we refund the unused months.
- Paid twice or overcharged? We refund the extra amount in full.
- Approved refunds go back to the original payment method or your bank account within 10 working days. Card refunds can take a further 5–10 working days to show, depending on your bank.
3. Sponsors and partners
Sponsorship and partnership fees follow the written agreement signed with each sponsor or partner.
4. How to ask for a refund
Use the support form (topic "Premium / payments"), call +234 814 969 5054 or email support@deauditorgroup.com.ng with your organisation name or DA ID phone number, the date and amount paid, and the payment reference. We reply within 2 working days.
5. Contact
De Auditor Group Ltd (RC 9661608), Abundance Shopping Complex, 150 Benin–Auchi Road, beside NNPC Filling Station, Aduwawa, Benin City, Edo State, Nigeria · +234 814 969 5054 · support@deauditorgroup.com.ng