Organisation terms
These terms apply to estates, residents' associations, companies, schools, security agencies and other organisations ("you") that buy an organisation plan from De Auditor Group Ltd ("we"). Our Terms of use also apply to your staff who use the apps.
1. The service
We provide: an organisation account; a join code for your members; an organisation portal showing live SOS from your members with their location and unit, member management, notices, staff trips (where members choose to share) and SOS history; SMS of each SOS to the control-room numbers you give us; and, for agencies with a signed data-sharing agreement, SOS in your state from people who allow official responders.
2. Your responsibilities
- You are responsible for responding to SOS alerts. We deliver alerts; we don't provide guards, patrols or emergency response, and we don't guarantee delivery (see section 6).
- Keep your control-room numbers staffed and current, and keep the portal open where your security team works.
- Only invite people who belong to your organisation; remove people who leave. Give the "Security" role only to people who should respond.
- Keep your portal login private. Use a strong password and tell us at once if it may be compromised.
- Tell your members, before they join, that your security team will receive their SOS and (if they choose) their trips.
3. Data protection
For SOS alerts, member details and trips you receive, you act as an independent data controller under the Nigeria Data Protection Act 2023. You must use this data only to respond to emergencies and keep your members safe; keep it confidential and secure; not sell it or use it for marketing, employment decisions, monitoring or any other purpose; and delete exported copies when no longer needed. Agencies must sign a data-sharing agreement with us before activation. We may suspend access if we believe data is being misused.
4. Fees and payment
- Your price and number of places are set out in your quote or order. Prices are in naira and exclude VAT and other taxes where applicable.
- You pay in advance for 1, 3, 6 or 12 months by card, bank transfer or USSD through Paystack, or by bank transfer against our invoice.
- If payment is late your account shows "overdue". 14 days after the paid-until date, organisation features pause until payment is made. Your members' personal SOS to their families and responders is never paused.
- Refunds follow our Refund & cancellation policy: a full refund within 7 days of the first payment if the service hasn't been used; after that, paid periods aren't refundable except where the law requires or we end the service without cause (we then refund the unused period).
- We may change prices for future periods with at least 30 days' notice.
5. Pilots and trials
Trials and pilots are free for the agreed period, provided as-is, and end automatically unless you pay.
6. Availability and limits
We aim to keep the portal and alerts available at all times, but delivery depends on mobile networks, phones, SMS providers and other things outside our control, and we don't guarantee any response time. To the extent permitted by law, our total liability to you in any 12 months is limited to the fees you paid us in that period, and we are not liable for indirect loss or for acts of your staff, members, responders or third parties.
7. Term and termination
The plan runs for the period you paid for and renews when you pay again. Either side may end it with 30 days' written notice, or immediately if the other seriously breaches these terms. When it ends, your portal access stops and your members are removed from the organisation; their personal accounts remain theirs.
8. General
These terms are governed by Nigerian law. Disputes go first to good-faith discussion for 30 days, then mediation, then the courts of Nigeria. Contact: Abundance Shopping Complex, 150 Benin–Auchi Road, beside NNPC Filling Station, Aduwawa, Benin City, Edo State, Nigeria · +234 814 969 5054 · info@deauditorgroup.com.ng (organisation plans and invoices) · support@deauditorgroup.com.ng (help for your members).